Artificial Intelligence

Harponian® assists organizations with the adoption of: 

• Artificial Intelligence (AI)

• Machine Learning (ML)

• Generative AI

Our consultants and trainers typically work with an organization’s Chief AI Officer (CAIO) or AI lead.

Harponian® offers expertise in the following AI services and technologies:

Strategic Planning

• Developing and implementing an organization’s AI strategy

• Aligning the organization’s AI strategy to its business goals

• Identifying opportunities in which AI can add value:

  • Creating new revenue streams

  • Improving operational efficiencies

  • Enhancing customer experiences

Development and Implementation

• Design, development, and deployment of AI technologies

• Management of AI Projects

• Integrating AI technologies into existing business processes

User Enablement

• Preparing end-users for the day-to-day use of AI in an organization

• Training and user support

Ethics and Responsibility

• Ensuring AI technologies are used responsibly and ethically

Harponian® offers expertise in the following AI categories:

Customer Service

AI-based Chatbots and virtual assistants are currently being widely used to:

• Handle customer inquiries

• Provide support

• Improve customer satisfaction

Approximately 56% of businesses and other organizations use AI for customer service.

Harponian® provides AI-based chatbot and virtual assistance services by Microsoft, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

Cybersecurity and Fraud Management

AI Technology is used for detecting and preventing cyber threats and fraudulent activities. It does so by analyzing patterns and anomalies in data. Approximately 51% of businesses and other organizations use AI for cybersecurity and fraud management.

Harponian® provides cybersecurity and fraud management services by Microsoft, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

Content Production

Generative AI Technology is currently being used to generate brand new content. This includes text, images, music, videos, documents, articles, social media posts, and sales and marketing materials. Approximately 35% of businesses use Generative AI for content production.

Harponian® provides Generative AI-based content production services by Microsoft, Amazon Web Services (AWS), Google Cloud Platform (GCP), and other popular vendors.

Harponian’s® consultants are Microsoft certified, and work with Artificial Intelligence (AI), Machine Learning (ML), and Generative AI services from Microsoft. These include the following:

• Azure AI

  • Machine Learning

  • Cognitive Services

  • AI Infrastructure

• Microsoft Copilot

• Azure OpenAI Service

  • Language models (GPT-4)

  • Natural language understanding

  • Generative

• Azure AI Vision

  • Image and video analysis

  • Optical character recognition (OCR)

  • Facial recognition

  • Object detection

• Azure AI Speech

  • Speech-to-text

  • Text-to-speech

  • Speech translation

• Azure AI Language

  • Natural language processing

  • Text analytics

  • Language understanding

  • Translation

• Azure AI Content Safety

  • Monitor and filter content to detect and mitigate harmful or inappropriate material

• Azure AI Search

  • Enhance search capabilities

  • Keyword, vector, and hybrid search

Harponian’s® consultants are Amazon Web Services (AWS) certified, and work with Artificial Intelligence (AI), Machine Learning (ML), and Generative AI services from Amazon Web Services (AWS). These include the following:

• Amazon SageMaker

  • Build, train, and deploy machine learning models at scale

• Amazon Rekognition

  • Image and video analysis

  • Object detection

  • Facial recognition

  • Scene analysis

• Amazon Polly

  • Convert text into lifelike speech

• Amazon Lex

  • Build conversational interfaces using voice and text

• Amazon Transcribe

  • Automatically converts speech to text, making it easier to analyze and process audio and video content

• Amazon Translate

  • Neural machine translation for fast, high-quality, and affordable language translation

• Amazon Textract

  • Extract text, handwriting, and data from scanned documents, enabling automated document processing

• Amazon Bedrock

  • Build and scale generative AI applications with a choice of leading foundation models

Harponian’s® consultants are Google Cloud Platform (GCP) certified, and work with Artificial Intelligence (AI), Machine Learning (ML), and Generative AI services from Google Cloud Platform (GCP). These include the following:

• Contact Center AI

  • AI model for speaking with customers and assisting human agents

• Document AI

  • Document processing and data capture automated at scale

• Vertex AI Search for retail

  • Google-quality search and product recommendations for retailers

• Gemini for Google Cloud

  • AI assistants for application development, coding, and more

• Generative AI on Google Cloud

  • Transform content creation and discovery, research, customer service, and developer efficiency with the power of generative AI